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ESG

Quality | Technology | Service

Stakeholder Communication Situation

The company has a spokesperson system, and set up the person in charge of investment relations and the contact information of the spokesperson in the investor relations section of the company website to serve any questions or suggestions that stakeholders are concerned about the company.
In addition, the spokesperson's e-mail address is also provided to establish a communication channel with stakeholders.

Company Spokesperson's Email:ir@foci-cpo.com

Affiliate Issues of Interest Communication Pipeline Response

Communication records

2025 Stakeholder Communication Items/Frequency

Investment Institutions / Person

Company operations.
Environmental pollution prevention.
Labor rights and workplace safety.

Telephone communication / face-to-face communication / online meeting /
In-person meetings / emails / media announcements /
Issue a press release

  • Set up dedicated telephone lines and email addresses to communicate with investment institutions/persons

  • Hold legal talks to communicate with investment institutions/people

  • Hosting shareholders will allow investment institutions/people to participate in company decision-making

  • Publish press releases or media announcements from time to time to help investment institutions/people
    understand the company's operating conditions

  • Monthly revenue, financial reports/major news/various regular or irregular announcements

  • Annual Report/Procedures/Minutes of Shareholders' Meeting

  • Investor Relations Section and Email

  • Briefing on the Legal Representative Meeting

  • Announcing monthly and quarterly revenue and financial reports

  • Issuing 41 Chinese/English material information and announcements (as of 10/20)

  • Holding 1 Annual General Meeting (AGM)

  • Hosting domestic and foreign investors and institutional visits irregularly every Invited to participate in 6 Institutional Investor Conferences and Forums (5 domestic, 1 international)

Employees

Salary and benefits.
Training and education.
Labor relations.
Workplace health and safety.
Company operations.
Grievance mechanism.

Telephone communication / Webex meeting / Face-to-face communication /
Government Coordinated Communication / Instant Messaging / Email /
Audit and Feedback Mechanism / Correspondence Reply / Documents /
Contracts / Labor-management meeting / Welfare committee /
Employee relations / Family day / Work group /
Education and Training / Publicity Posters / Press Releases /
Announcements

  • Announcements on the bulletin board, and related matters through internal e-mail announcements

  • Set up a special line for employees to understand the needs of employees

  • Organize internal education and training activities, in addition to enhancing employee learning, but also convey
    company policies

  • The Welfare Committee is regularly recruited to let company employees understand the welfare activities
    of the Welfare Committee or related club activities within the company

  • Meeting Minutes

  • Suggestion Box

  • Meeting Minutes

  • Meeting Minutes

  • Performance Appraisal Form

  • Internal Website Announcement Board

  • Holding a Labor-Management Meeting once every three months; three meetings have been held in 2025

  • Employees can express opinions through the physical suggestion box or email (hr@foci-cpo.com)

  • The Welfare Committee holds meetings irregularly

  • Holding manager meetings every Tuesday

  • Conducting performance appraisals twice a year, followed by performance interviews between the supervisor and the employee

  • Irregular announcements of various information on the internal website bulletin board

Clients

Market image.
Product delivery and capacity.
Product quality and price.
Customer privacy.
ESG.

Telephone communication / Conference call / Meeting communication /
Online meeting / Government Coordination, Communication / Instant Messenger /
Email / Audit and Feedback Mechanism / Letter Reply /
Letter of Commitment / Documents / Third Party Testing /
Customer Standards / Media Announcements / Education and training /
Website promotion / Advertising

  • Visit customers to understand their concerns and development status

  • Hold seminars to enhance mutual understanding

  • Participate in exhibitions, release new products and communicate with customers

  • Email/Telephone/Meeting Minutes/Customer Feedback Mailbox

  • Holding regular meetings with key customers every month

  • Completing the previous year's customer satisfaction survey report around March every year: The average satisfaction for 2024 was 96.2%

  • Visiting customers during the OFC Exhibition every year

Supplier/Contractor

Supplier Labor Rights.
Social and Environmental Assessment.
Conflict Minerals and Restricted Substances Policy.
Regulatory Compliance.

Telephone communication / Face-to-face communication / Online meeting /
Face-to-face meeting / Email / Audit audit and feedback mechanism /
Letter reply / Letter of commitment / Contract /
Document / Purchase order / Customer standard /
Routine monitoring

  • Visit with suppliers to increase mutual understanding

  • Auditing at suppliers.

  • Organize supplier meetings

  • Meeting minutes/E-mail/Telephone

  • Supplier Social Responsibility and Ethical Commitment

  • Communicating with suppliers via telephone, email, and meetings at any time based on procurement case needs; key suppliers hold regular meetings at least once a week

  • A cumulative total of 18 suppliers have signed the Supplier Social Responsibility and Code of Ethics Commitment Letter, reaching 100% signing rate among major suppliers

Government / Industry Association /
NGO

Compliance with laws and regulations.
Labor rights and workplace safety.
Environmental pollution prevention and control.
Company operations.

Telephone communication / Meeting communication / Government coordination communication /
Email / Audit and feedback mechanism / Letter reply /
Commitment letter / Document / Third-party inspection /
Routine monitoring declaration / Media announcement / News release

  • Visit the competent authority and communicate directly with them

  • Actively cooperate with the competent authorities for auditing

  • Set up different contact windows in the face of different government units to achieve the effect
    of immediate communication

  • E-mail/Telephone

  • Sending personnel to attend 3 regulatory authority information sessions

  • Cooperating with the regulatory authority to complete the 2024 financial report actual review

  • Establishing a contact window for the regulatory authority, providing immediate responses to official letters and telephone inquiries; a total of 15 survey questionnaires were completed in 2025 (as of 10/20)

 

 

Affiliate Frequency of Communication Contact Information

Investment Institutions / Person

Daily / Yearly / Anytime

ir@foci-cpo.com
Financial Department Ms. Yu

Employees

Weekly  /  Biweekly  /  Monthly  /  
Semiannually  /  Annually  /  Anytime

hr.foci@foci-cpo.com
Human Resources Department Ms. Zhao

Clients

Daily / Weekly / Monthly /
Quarterly / Semiannually / Yearly /
Anytime

sales@foci-cpo.com
Marketing Department Ms. Lin

Supplier/Contractor

Daily / Monthly / Semiannually /
Yearly / Anytime

integrity@foci-cpo.com
Purchasing Department Ms. Wu

Government / Industry Association /
NGO

Monthly / Quarterly / Semiannually /
Annually / Anytime

ir@foci-cpo.com
Business Strategy Development Center Mr. Wang